🔒 Privacy Protection

e92pro Privacy Policy

Q: How can I request that my personal data be deleted?

To request data deletion, email support@e92pro.run or contact us anytime via Live Chat 24/7. Your request will be reviewed and we will action the deletion of all data not required to be retained by law (such as financial records).

This page clearly explains how your personal data is collected, used, and protected.

Last updated: 30 October 2026

Introduction

e92pro is a platform that takes the personal data of Myanmar players seriously. This Privacy Policy ("Policy") explains how your data is handled when you use the e92pro.run website and its related services ("Services").

Please read and understand this Policy before continuing to use the Services. By continuing to use the Services, you are considered to have agreed to the practices described in this Policy.

1. Types of Data Collected

1.1 Data You Provide Directly

This includes data you provide when creating your account —

Name (Burmese name or nickname)
Date of birth (to verify you are 21+)
Email address
KBZPay / Wave Money / AYA Pay / CB Pay phone number
Payment details

1.2 Data Collected Automatically

When you use the Services, the following technical data is recorded automatically —

IP address and device / mobile system information
Browser type and version
Pages visited and click activity
Login / logout times and game history
Cookies and similar tracking technologies

1.3 Data Received from Third Parties

When processing payments, we may receive payment confirmation and related data from KBZPay, Wave Money, AYA Pay, and CB Pay. That data is used only for account verification and payment security.

2. Purposes for Collecting Data

e92pro handles your data only for the following purposes —

Account Management: For registration, login, and account verification
Service Delivery: To enable gameplay and process deposits / withdrawals
Security and Fraud Prevention: To detect and prevent fake account creation and financial offences
Legal and Compliance: To comply with applicable laws and regulations
Customer Service: To respond to player enquiries and provide 24/7 support
Platform Improvement: To analyse and improve service quality

Your data will not be used for any undisclosed purpose, and will never be sold to advertising companies unrelated to the services we provide.

3. Data Sharing and Disclosure

3.1 Service Providers We Share Data With

We may share data with third-party service providers who are essential to delivering our services —

Payment processors (KBZPay, Wave Money, AYA Pay, CB Pay, Bank Transfer)
Server / data storage providers
Security verification providers
Gaming software providers

All of these service providers are bound by data protection obligations consistent with e92pro's policies, and may not use your data for their own purposes.

3.2 Legal Disclosure

e92pro may disclose your data when required by a court, law enforcement authority, or applicable law. Before doing so, we will verify that the disclosure is legally required.

3.3 Data We Do Not Share

Your personal data will never be sold to advertising companies, external online marketing companies, or any organisation unrelated to e92pro's services.

4. Cookies and Tracking Technologies

4.1 How We Use Cookies

This website uses cookies and similar technologies for the following purposes —

Essential Cookies: To maintain login sessions and support basic service functions
Functional Cookies: To remember language preferences and usage settings
Analytics Cookies: To understand how the service is used (no personal identification)

4.2 Blocking Cookies

You may decline cookies through your browser settings, but please note that disabling essential cookies may cause some parts of the service to not work correctly.

5. Data Security Measures

e92pro has put in place the following measures to protect players' personal data —

SSL Encryption (TLS): All data transmissions are protected with SSL/TLS
Database Encryption: Sensitive stored data is encrypted
Access Controls: Data is accessible only to staff directly involved with the relevant matter
Security Audits: Regular security reviews and vulnerability assessments
Staff Training: Staff training on handling personal data

While these measures are in place, we acknowledge that no method of data transmission can guarantee 100% security. Please make sure to keep your account credentials (password) secure on your end.

6. Data Retention Period

e92pro retains data within the following framework —

Account Data: For as long as the account exists, and after deletion in line with any legally required retention period
Financial Records: In line with legally required business record retention periods
Communication Records: Customer service-related communications — for as long as necessary
Technical Logs: For a limited period to allow security reviews

Once the retention period has passed, data is securely deleted or converted into a form that can no longer be linked to any individual.

7. Players' Rights

Players with an e92pro account have the following rights regarding their personal data —

Right of Access: You may request information on what data e92pro holds about you
Right to Rectification: You may request that incorrect data be corrected
Right to Erasure: You may request deletion of data that is not subject to any legal obligation
Right to Restrict Processing: You may request that certain processing of your data be restricted
Data Portability: You may request that your data be provided in a readable format
Right to Object: You may object to any data processing you consider inappropriate

To exercise any of the rights above, contact us at [email protected]. Your request will be handled within a reasonable time.

8. Protection of Minors

e92pro services are for players aged 21+ only. We do not knowingly collect personal data from anyone under that age.

If you believe a minor's data is held by e92pro, notify us immediately at [email protected] — that data will be deleted right away.

9. Policy Changes

e92pro may update this Privacy Policy from time to time to reflect legal changes, service changes, or new regulatory requirements. When updates are made —

The "Last Updated" date on this page will be revised
Players may be notified of significant changes

Continued use of our services after any change is made means you accept the updated terms. We recommend reviewing this policy periodically.

10. Contact Us

For questions about this policy, data rights requests, or complaints, you can reach e92pro's customer support team —

Email: [email protected]
Contact Method: 24/7 Live Chat — service available in Burmese

We will do our best to handle every request as quickly as possible.

Privacy Protection — Questions & Answers

No. e92pro does not sell players' personal data to advertisers, external marketing organisations, or any party unrelated to the service. This policy clearly states that data is shared only with service providers who are essential for processing payments (KBZPay, Wave Money, and others).

To request data deletion, email [email protected] or contact us anytime via Live Chat 24/7. Your request will be reviewed and we will action the deletion of all data not required to be retained by law (such as financial records).

You can restrict cookies in your browser settings. However, disabling essential cookies (those that maintain your session and handle security operations) may interrupt core functions such as logging in, playing games, and processing payments. Restricting analytics cookies will not affect your use of the service.

Financial records are retained in line with legal business record-keeping requirements. Once that period has passed, data is securely deleted or anonymised. Contact [email protected] for more details about data retention periods.

To raise a complaint about data handling, send the details to [email protected]. You can also contact us directly in Burmese through e92pro's 24/7 Live Chat. All complaints will be reviewed and acted on as quickly as possible.

e92pro protects your data using SSL/TLS encryption, database encryption, and access controls. Regular security audits are carried out and we are committed to addressing any data breach immediately. We also recommend that you keep your account password secure and avoid using it on untrusted devices.